Refunds & Returns

Returns
Our policy lasts 30 business days. If 30 business days have passed since your purchase, unfortunately we can’t offer you a refund or exchange unless the item is faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to manufacturing fault, packing or postage damage
- Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 business days. Please note, it can take 3-5 business days for funds to appear in your account.

Late or missing refunds
If you haven’t received a refund yet, please double-check your account balance to confirm.
You can then contact your credit card company, it may take some time before your refund is officially posted via their system.
Next, contact your bank. They may be able to confirm internal processing delays that have occurred.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@casespace.au

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@casespace.au and we will update you with further instructions on how that can be organised.

Gifts
Please note, orders that were completed as 'gifts' will only be refunded via the original method of payment. This means, if the gift giver has made the order, they will be notified and refunded the funds. Alternatively, we would be happy to offer a store credit to be used towards a new item.