Refund policy

Returns:

This return policy is valid for all countries.

You have the right to return 30 days after the arrival of your order.

The products can easily be returned. The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies to both dissatisfied products and defect-received products.

With most packages the return labels are in the box, if this is not the case send us an email at info@casespace.au and we will send them digitally. You can then print them and add them to the return package.

Note: Only new products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use.

*NEW = These are unopened products in their original packaging and products that have never been used.

Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.

We comply with all relevant laws regarding returns and refunds.

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 business days. Please note, it can take 3-5 business days for funds to appear in your account. 

Late or missing refunds 
If you haven’t received a refund yet, please double-check your account balance to confirm. 
You can then contact your credit card company, it may take some time before your refund is officially posted via their system. 
Next, contact your bank. They may be able to confirm internal processing delays that have occurred. 
If you’ve done all of this and you still have not received your refund yet, please contact us through info@casespace.au

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@casespace.au and we will update you with further instructions on how that can be organised. 

Gifts 
Please note, orders that were completed as 'gifts' will only be refunded via the original method of payment. This means, if the gift giver has made the order, they will be notified and refunded the funds. Alternatively, we would be happy to offer a store credit to be used towards a new item.